Help & Guide

🧭 Start here What this system is for and how to find your way around. 📝 Send linen to the laundry Fill in a linen sheet listing what you are sending. 📦 Linen Vault (your stock) How much linen you own, where it is, and when to reorder. 🧼 Clean Queue Pack the clean linen bag for each upcoming check-out (turnover). 🧴 Perishables The consumables you buy, stock per group, and deliver with every check-out. 🧺 Dirty Queue Count the dirty linen returning from each departure, then allocate it to your laundries. 🔥 Hardwash Queue Re-wash stained or heavily soiled linen at the hard-wash price. 🔄 Linen Matching (receiving clean back) Your side of the laundry hand-off: see what is out, and receive the clean linen onto the shelf. ✅ Laundry Counts (the laundry’s page) Where each laundry confirms what it received and records the clean linen it sends back. 🏭 Linen at Laundries An exact, item-by-item breakdown of the linen currently held at each laundry. 📅 Turnovers A day-by-day list of guest check-ins and check-outs. 📆 Check-out Log How many guest turnovers each apartment has had — over any period you choose. 🧾 Count Log Who counted each dirty bag, the laundry it was assigned to, and who sent it. 🗓️ Linen Schedule Put seasonal linen out and collect it at the end of the season, swap items automatically after a set number of check-outs or weeks — or both, as a seasonal cycle. 🚚 Vehicles (fleet tracking) See the vans moving your linen on a live map. 🗺️ Route (the day’s driving loop) The shortest driving loop for the day’s turnovers, on a map. 🏢 Properties Your apartments and how much linen each one uses. 🧩 Property groups Split your apartments into groups (e.g. by area or owner) so each group’s linen stock is tracked separately. 🎚️ Turnover presets Save named property filters (e.g. “Mellieha villas”) to focus the Turnovers board — and share them with sister apps. 💬 Chat Message your team — direct messages and groups, built right into the portal. 📊 Statistics Cost, stock and loss figures across your operation. 🧴 Perishables Statistics What you spend on consumables — by property and by item — and when each item will run out. 💶 Checkout Costs The fixed cost of every turnover — theoretical laundry + perishables — per property and over a period. 📈 Turnover Forecast The linen workload projected from the bookings already on the books — how much to wash, what it will cost, the expected losses, and when to re-order. 📉 Linen Loss What guests took — the linen counted missing — by item and property, with a € value. Admin only. 🧺 Wash & Returns What went out to the laundry (hard-wash vs normal) and what came back clean — by period, group, laundry and item. 📒 Transaction Log Who moved what stock, and when — with one-click undo. Admin only. 🛡️ Security Log A day-by-day record of every sign-in attempt — who, when, from which IP. 👣 Access Log Which pages each signed-in person actually opened — an audit that access rights match reality. 🧾 Invoices Your monthly bills and running account balance. 💶 Laundry Bill What you need to pay each laundry for a chosen past month or week. 🧾 Laundry Invoices Where your laundries upload their own invoices — by page or by API. ✅ Invoice Approvals Check each laundry invoice against the jobs it bills, then pay or dispute it. 💶 Pricing What each item costs to wash at each laundry. 📲 Phone apps (Packer & Laundry) Two stripped-back, big-button apps for staff working in the field. 📲 Install the apps (PWA) The portal and its field apps install onto any phone or computer, like native apps. ⚙️ Administrator settings Laundries, linen items, sign-in and booking-system setup. 👥 Users Everyone who has ever signed in, and the role they last held. 💾 Backup & Restore Download a complete backup of your system, or restore it from one — plus the automatic safeguards that keep your data safe. ✉️ Email How the system sends email — sender, delivery method, a test button, alerts and the daily data-backup email. ☁️ Nextcloud Backup Keep an automatic off-site copy of your backups on Nextcloud — and restore any of them back. 🫀 System health A nightly check of the core invariants — stock conservation, no negative balances, one group per property, and mis-mapped turnovers. ⛭ Cluster / Replication Run the system as an active/passive cluster — the active node mirrors its data to a read-only standby you can promote. 🧩 API & integrations A fully documented open REST API so your other systems can read and write your linen data. 🔎 Search engine indexing (IndexNow) Automatically tell Bing, Yandex, Seznam and others when your public pages change. 🐞 Report a bug Report a problem you hit — with steps and screenshots. Only you and the administrators can see it. 📖 Words explained A quick plain-English glossary of the terms used here. 🔁 Linen swaps — the simple guide What the blue 🔁 swap tag means, and exactly what to do when you see it.