📉 Linen Loss
What guests took — the linen counted missing — by item and property, with a € value. Admin only.
The Linen Loss report (in the Statistics group, admin only) answers one question: what did guests take? A linen loss is the pieces your team marked missing while counting the dirty linen at a turnover — the shrinkage you can’t get back. It reads straight from the live records and puts a € value on every figure using each item’s replacement cost.
Pick the window with the Period buttons — 7, 30 or 90 days, or All time. Everything on the page is for that window.
Loss = missing (taken). Nothing else is added in.
The big red Linen lost figure is only the missing pieces from the dirty count. Everything else that removes linen from circulation is still shown — under Diagnostics — but is never counted as a loss:
- Damaged (not a loss). Torn or stained pieces logged at the dirty count. A real cost — and you can bill the guest for it on the Damaged & Missing page — but the linen didn’t walk out, so it is kept apart from the loss.
- Laundry return gap. What a laundry declared it sent back minus what you received (minus still-dirty). Linen a laundry failed to return — the laundry’s problem to chase, tracked separately from guest theft.
- Write-offs & other. Pieces written off the shelf, or short at a laundry’s own count. A plain hand count, shown for the record.
- Still dirty. Came back dirty for a re-wash — that’s rework, not a loss.
By item / by property — the loss
Two tables rank what guests took: by item (what to re-order) and by property (where the leaks are, and which guests). The value on both is the missing value only; a property’s damaged count is shown beside it for context but isn’t in the figure.
The Diagnostics below
Under the loss you’ll find Laundry return gap (declared vs received, per laundry, with a Missing % — a high number means a laundry is billing for linen you never received), Damaged at the dirty count, and Write-offs & other recorded losses. These are kept visible so nothing is missed, but they are context only — never added into the loss.