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🧼 Clean Queue
Pack the clean linen bag for each upcoming check-out (turnover).
The Clean Queue lists every property with a check-out (turnover) over the next 7 days, taken straight from the booking system and sorted by date — today’s check-outs first. Each one is a clean linen bag to pack and deliver on the turnover day. It is the twin of the Dirty Queue: both are driven by check-outs — clean linen goes out here (packed ahead of the turnover), dirty linen comes back there (counted afterwards).
How to pack a bag
- Click a property in the list to open its bag.
- The bag is pre-filled from that property’s In & Out list (only the items it actually uses), plus any reservation extras the booking system flags — 👶 Cot, 💺 High chair, 🛏️ Extra bed (marked extra).
- Adjust any quantity with the −/+ buttons (or type), remove a line, or Add item to include anything extra (pillows, towels, a spare set). The On shelf column shows what’s ready — red means you’re packing more than the warehouse holds.
- When the bag is packed, click ✓ Complete & take off shelf. The button turns from red to green and every packed piece is deducted from On Shelf.
Not ready to finish? Save draft keeps your quantities so you can come back. You can pack bags several days in advance — they stay in the list until their check-out passes.
A bag that isn’t on the list
Use Create a bag by hand at the bottom for anything the check-out list doesn’t cover: pick a property from the booking system *or* type any delivery/location name, add the items and quantities, and Complete — it comes off the shelf the same way. If you’re packing it ahead of time, set the Delivery day (check-out) field to the actual turnover day so the bag lands on that day’s Route, not today’s — packing early never changes the delivery date. Use 🕓 Set for later (pack on the day) instead of Complete when you want it to wait unpacked on its delivery day and take nothing off the shelf yet.
Note A hand-made bag always shows. A bag you create by hand — including a Set for later bag, or one typed by name with no property — always appears in the list, on every group tab, and is never hidden by the group filter (a future-dated one waits under Show upcoming check-outs until its day). The same is true of a hand-added bag on the Dirty Queue.
Watch out Completing a bag reduces On Shelf by exactly what’s in it. Made a mistake? Open the green bag and Reopen it — the pieces go straight back on the shelf.
Note The Linen Schedule can drop a ready-packed seasonal set bag here for you — it’s already off the shelf, so just deliver it; it can’t be reopened (that keeps its paired collection in balance). A replacement swap is different: its fresh set rides inside the property’s own turnover bag (see below), so you never get a separate one-item bag for it.
Note A due replacement swap rides in this one bag — and reopening undoes the whole swap. When a property has a due replacement swap, it shows on the bag of the property’s next check-out only (not on every upcoming bag), and its fresh set is packed into that turnover bag itself as a 🔁 scheduled-swap line, beside the ordinary linen (one bag per property — never a separate bag per item). The worn set is queued for collection on the same check-out’s dirty bag on the Dirty Queue. Remove the swap rows and it simply waits for the next check-out. A bag you create by hand never takes a swap away from a check-out. Complete the bag and it shows every piece, swap sets included. If you then Reopen that turnover bag, the app reverses the whole swap: the fresh set goes back On Shelf with the rest of the bag, the swap line drops off, the worn collection is cancelled on the Dirty Queue, and the swap becomes due again — so its rows re-appear exactly as before you completed it, and nothing is minted or lost. One safety limit: if that worn set was already sent to a laundry (or, once the fresh set was packed, already counted as the swap’s own staged set), the Reopen is refused with a message. Handle it on the Dirty Queue first (recall the send, or ↩ Undo swap the collect), because reversing only the fresh half would leave your stock short. If you counted the worn set first and it is only counted (not sent), Reopen is fine: the fresh set goes back on the shelf and stays locked to your dirty count. A swap is never left half-undone.
Note 🍂 Seasonals. A bag that starts a season (its put-out) shows a 🍂 Seasonals chip in the list. Seasonal and scheduled rows in the bag carry a choice — Pack, Pack what’s on the shelf — rest next check-out, Skip this cycle, Postpone to next check-out, and for a put-out Already at the property. Your normal In & Out linen never has these choices. See [Linen Schedule](/help/linen-schedule).
Tip A red On shelf number means there isn’t enough clean stock. Ask an admin to Issue to Properties in the Linen Vault first — that moves spare linen from the vault onto the shelf.
Note New to swaps? Read the simple guide. For a plain, step-by-step version of the 🔁 swap — what the tag means and exactly what to do on both queues — see [Linen swaps — the simple guide](/help/swaps).
Open the Clean Queue
Next: count the dirty linen back →